Technical communication
Effective technical communication enables customers to remain happy consumers of the Company’s goods and services without interruption; it is tied to CSAT.
Technical Publications
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Biographical
Tools & Techniques
We specialize in working with the company’s most senior technologists to produce customer facing documentation and engineering communications.
Software
Word/Office 365 Suite
Adobe FrameMaker
Madcap Flare
InDesign
Engineering Support
Technical writers and editors have a support role for the engineering workforce. Tech Com workers are user advocates who help to ensure that the organization’s customers can be successful with the Company’s products.
Team and Project Leadership
Technical Communicators work with SMEs, other writers and illustrators. This person obtains SME contacts, information and assets and is responsible to reach milestones on schedule.
Professional Profiles
It has been my pleasure to have known many talented people in the IT industry. Here are some of their stories.